Tbaazi FAQ — All Your Questions Answered Here

Each person may only open one account. Multiple accounts are against tbaazi's rules. If detected, all accounts will be closed and balances may be forfeited.

Go to the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that code to set a new password.

KYC verification is typically required before your first withdrawal or after a certain transaction volume. You can complete it easily by uploading a photo of your national ID or passport.

Yes, you can change your email address from Account Settings. To update your mobile number, contact our support team and complete identity verification.

You can deposit via Mobile Pay, Nagad, Rocket, and direct bank transfer. The fastest options are Mobile Pay and Nagad — funds are usually credited within seconds.

The minimum deposit at tbaazi is just ৳100 BDT, so new players can get started without spending much.

Deposits via Mobile Pay and Nagad are instant — funds typically arrive within 30 seconds. Bank transfers may take 1–3 hours.

No, tbaazi does not charge any additional fees on deposits. However, your mobile banking provider may apply a small service charge — this depends on the individual policies of Mobile Pay or Nagad.

Wait 30 minutes first. If it still hasn't arrived, take a screenshot of the transaction and Help Center Contact us. Our team will resolve the issue promptly.

Withdrawals via Mobile Pay and Nagad are usually completed within 5 to 15 minutes. Bank transfers may take 1–24 hours. In some cases, verification may cause a short delay.

The minimum withdrawal is ৳300 BDT. The maximum limit depends on your account verification level and VIP tier. VIP members can withdraw higher amounts each day.

There are a few reasons a withdrawal may be held up: pending KYC verification, unmet bonus rollover requirements, or detection of suspicious activity. For any issues, Help Center contact us.

No, bonus funds cannot be withdrawn directly. You must first meet the rollover requirements — typically 10–20x the bonus amount in wagers. For full details Terms & Conditions here.

After your first deposit following registration, your welcome bonus will be automatically credited to your account — no code required. The bonus amount depends on your deposit.

Share your referral code with a friend. When they register and make their first deposit, you'll receive a bonus — and they'll get a registration bonus too. For more details On the rewards page here.

Cashback is awarded when your losses reach a set amount within a weekly or monthly period. VIP members receive cashback at a higher rate. To view current offers Rewards Page Visit us.

Bonuses are typically cancelled if the rollover is not completed within 7 days of receiving them. Validity periods may vary by bonus — always read the terms and conditions carefully when claiming a bonus.

tbaazi offers slots, Live Casino, crash games, card games, Lottery, and Sports Betting — with over a thousand games in total. Popular Games Page View Details.

Bet on a wide range of local and international sports including cricket, football, tennis, and badminton. Live betting is also available. For more details, On the Sports page here.

For most games, your session is saved if you get disconnected. Logging back in will resume from where you left off. Note that live games may behave differently.

Lottery winnings are automatically credited to your tbaazi wallet, from where you can withdraw directly. For more details, On the lottery page here.

Yes, tbaazi uses 256-bit SSL encryption to keep all data and transactions secure. Enabling two-factor authentication (2FA) adds an extra layer of protection to your account.

Go to "Security" under your account settings and enable the 2FA option. You'll receive a one-time OTP on your mobile each time you log in.

Change your password immediately and Help Center Let us know. Our team will temporarily lock the account and investigate. Never share your password with anyone.

The official tbaazi app is available exclusively on our App Page Download it from there. Both Android and iOS versions are available. Downloading from third-party sources is not safe.

Yes, you can log in to both the app and website using the same account and password. Your balance and all account data stay in sync.

Start by updating the app. If that doesn't help, clear the cache or uninstall and reinstall it. If the problem persists, Help Center let us know.

VIP members enjoy higher cashback, increased withdrawal limits, a dedicated account manager, and exclusive bonuses. For more details, VIP Page here.

You earn points by playing and placing bets. As your points grow, your VIP level goes up — and each new level unlocks additional benefits.

Yes, points may expire if your account is inactive for a certain period. Playing regularly keeps your points active. For full terms VIP Page here.