From opening an account to payments, bonuses, betting rules, or any technical issue — the tbaazi support team is always here for you.
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150,000+ MembersIt's perfectly normal to have questions when you're getting started on any online platform. With tbaazi, new users often ask how to make a deposit, how bonuses work, or what to do if something goes wrong in a game. That's exactly why we built the tbaazi Help Centre.
Our Help Centre has over a hundred articles, written in plain, easy-to-follow language. Each article includes step-by-step screenshots, so you don't need to be tech-savvy — anyone with a basic smartphone can follow along.
Tbaazi's support team is made up of people from across Bangladesh. They speak Bangla, understand your concerns firsthand, and treat your problems like their own. Whether it's 3 AM or midday, someone is always available on live chat.
The most common issues are forgotten passwords, pending deposits, and bonuses not showing up in your account. Detailed solutions for all three are provided below — in most cases you'll be able to sort it out yourself without contacting support.
Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password.
Deposits via Mobile Pay/Nagad are typically credited within 5 minutes. If it hasn't arrived after 15 minutes, contact us on Live Chat with your transaction ID.
If your bonus hasn't arrived 10 minutes after your deposit, check that you meet the eligibility requirements and then contact support.
First, make sure your account verification is complete. Withdrawals cannot be processed without KYC. You can complete verification from your profile.
Clear your browser cache or restart the app. If the issue persists, download the latest version of the app.
The security of your account and funds is our top priority at tbaazi. Following a few simple habits will keep your account protected at all times.
Tbaazi believes entertainment is best enjoyed responsibly. We want you to have fun — but we encourage you to set your own betting limits.
Set your own daily, weekly, or monthly deposit limits from your profile settings. Limits take effect immediately once set.
Need a short break? Use the "Cooling Off" feature to pause your account anywhere from 24 hours up to 30 days.
If you need a longer break, contact support. We'll suspend your account — temporarily or permanently — with full respect for your decision.